Warranty Policy

LIMITED WARRANTY

 

 For Quality issues only

SELLER'S WARRANTY

Is extended warranty available?

Yes, but not for refurbished or used items

Unauthorized returns

Not accepted

For what reason is an RMA accepted?

Product quality only

Is an RMA accepted for a refund?

No, only for a replacement

When does the warranty start?

The date the item was purchased

How long is the RMA claim time?

Within the warranty time

Troubleshooting results?

Yes

Do I need SN / pictures / video?

SN or visible proof depicting the defect are required

Return needed?

Warranty can be processed without returns in certain cases, at the discretion of Concept Kart

Should I keep all the accessories in case of a return?

Including, but not limited to

Should I mark the RMA no. on the outgoing package?

Yes

Will I receive refunds for delivery costs?

Yes

Will I receive refunds for return shipping costs?

Yes

Who pays the shipping fee for shipping back the unauthorized return package?

The customer

Does a return require the original packaging?

No

Does the warranty apply overseas? - customer brought it there

Limited warranty is restricted to the country of purchase

Does the warranty overseas? - we shipped it there

Limited warranty is restricted to the country of purchase

Is there warranty for free products?

No

Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things?

No

Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?

The customer

What does this warranty cover?

During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Concept Kart will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Concept Kart and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

What does the warranty not cover?

This warranty does not cover:

  • Improper use or installation
  • Cosmetic damage
  • Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
  • Accidents
  • Misuse
  • Negligence
  • Commercial use
  • Modifications to any part of the product, including the antenna
  • Connection to an incorrect voltage supply
  • Attempted repair by anyone other than an authorized facility

Concept Kart will service and not replace:

  • Products sold ‘as is’ or with all faults declared
  • Consumables, such as fuses, cables or batteries
  • Products where the factory applied serial number has been altered or removed

Repair replacement as provided under this warranty is your exclusive remedy. Concept Kart shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. Concept Kart products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Contact Concept Kart :

For customer service please contact:  info@conceptkart.com