Warranty Policy

 

For Manufacturing defects only

SELLER'S WARRANTY	Is extended warranty available?	Yes, but not for refurbished or used items
	Unauthorized returns	Not accepted
	For what reason is an RMA accepted?	Manufacturing Defects only
	Is an RMA accepted for a refund?	No, only for a replacement
	When does the warranty start?	The date the item was purchased
	How long is the RMA claim time?	Within the warranty time
	Troubleshooting results?	Yes
	Do I need SN / pictures / video?	SN or visible proof depicting the defect are required
	Return needed?	Warranty can be processed without returns in certain cases, at the discretion of Concept Kart
	Should I keep all the accessories in case of a return?	Including, but not limited to
	Should I mark the RMA no. on the outgoing package?	Yes
	Will I receive refunds for delivery costs?	No,  As it is Offsite Warranty
	Will I receive refunds for return shipping costs?	No,  As it is Offsite Warranty
	Who pays the shipping fee for shipping back the unauthorized return package?	The customer
	Does a return require the original packaging?	Yes
	Does the warranty apply overseas? - customer brought it there	Limited warranty is restricted to the country of purchase
	Does the warranty overseas? - we shipped it there	Limited warranty is restricted to the country of purchase
	Is there warranty for free products?	No
	Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things?	No
	Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?	The customer

What does this warranty cover?

During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Concept Kart will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Concept Kart and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

What does the warranty not cover?

This warranty does not cover:

• Improper use or installation
• Consumables 
• Cosmetic damage
• Damage due to acts of nature. For example: lightning strikes, tornadoes and similar.
• Consumables such as fuses, cables, in-line mic or batteries etc.
• Accidents
• Misuse
• Negligence
• Commercial use
• Modifications to any part of the product, including the antenna
• Connection to an incorrect voltage supply
• Attempted repair by anyone other than an authorized facility

Concept Kart will service and not replace:

• Products sold ‘as is’ or with all faults declared
• Products where the factory applied serial number has been altered or removed

Repair replacement as provided under this warranty is your exclusive remedy. Concept Kart shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. Concept Kart products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Contact Concept Kart :

For customer service please contact: customercare@conceptkart.com