Shipping, Delivery & Cancellation Policy

When Can You Expect Your Order?

Order Processing & Dispatch

• Orders placed before 2 PM are usually dispatched on the same working day from our Delhi warehouse.
• Orders placed after 2 PM are usually dispatched on the next working day (within 24 working hours).
• Orders placed on Sundays and public holidays are generally processed on the next working day.
• Dispatch may be delayed by festival rush, high order volumes, floods, extreme weather, local protests, strikes, roadblocks, product availability, payment checks or courier disruptions.

Same-day shipping means your order is handed to a courier that day; it does not mean same-day delivery.

Estimated Delivery Timelines

• Delhi: Usually takes 1–2 business days after dispatch.
• Metro cities: Generally, the next working day after dispatch.
• Other cities and towns: Usually 2–7 business days after dispatch.
• Remote locations: Delivery may take longer depending on PIN code and courier serviceability.

Delivery dates are estimates, not guarantees. Local conditions, holidays, weather and courier delays may affect arrival times.

Pre-Orders & Special Shipping Conditions

• For pre-ordered products, check the estimated availability and shipping timeline on the product page.
• When the product reaches our warehouse, we process and dispatch the order as soon as possible.
• We send a WhatsApp update when your pre-order is scheduled for dispatch and tracking details after shipment.
• Manufacturing, import and supply-chain delays may change estimated timelines.

Stay Updated on Your Shipment

Once your order is dispatched, tracking details are shared through your registered email address or WhatsApp. Common shipment updates include:

• Shipped / Dispatched: Your parcel has been handed to the courier.
• Out for Delivery: Your parcel is with the local delivery agent.
• Delivered: The courier has marked the shipment as delivered.

Shipping Delays & Delivery Assistance

If Your Order Has Not Shipped

Check the expected dispatch timeline. Product availability, address verification, payment review, seasonal demand and local or courier disruptions may delay dispatch. If the expected time has passed, contact our team with your order number.

If Your Shipment Is Delayed in Transit

Check your latest tracking status and contact customer support with your order number. We can help follow up with the courier partner.

Delivery Address Changes

• Before dispatch: Contact our support team immediately. Changes may be possible after verification.
• After dispatch: Address changes are generally not possible. Courier redirection or collection from an authorised pickup point may be available in some cases but cannot be guaranteed.

Free Shipping on all Orders

Standard shipping is free on all orders across India, with no minimum order value.

COD Availability & Cash Handling Charges

• Cash on Delivery (COD) is available for eligible orders between ₹1,500 and ₹10,000, subject to PIN code and courier serviceability.
• COD cash handling charge: ₹50 for shipments up to 1 kg; ₹100 for shipments above 1 kg.
• Applicable cash handling charges are displayed at checkout.
• Orders below ₹1,500 or above ₹10,000 must be prepaid.

Our Trusted Delivery Partners

We work with BlueDart, Delhivery and other trusted logistics providers. The courier used depends on the delivery location and serviceability.

For all prepaid orders, our delivery partner will request an OTP at the time of delivery to ensure secure verification and build trust. Share the OTP only after receiving your package.

Order Cancellation Guidelines

Cancellation Before Dispatch

• You may request cancellation of an eligible order before it is dispatched.
• Email or WhatsApp our support team with your order number.
• Approval depends on the order status and applicable conditions.

Cancellation After Dispatch

Once an order has shipped, cancellation may not be possible. Please contact our support team for assistance.

Cancellation Conditions & Exceptions

Pre-Order Cancellation Terms

Pre-orders are generally non-cancellable once confirmed and procurement has begun, as these items are arranged from manufacturers or suppliers. If a pre-order cannot be fulfilled or is significantly delayed, contact support for an appropriate resolution, including a refund where applicable.

EMI Purchase Cancellation Terms

EMI orders generally cannot be cancelled once processed. Exceptional requests may be reviewed. If cancellation is approved, bank or payment gateway charges may be deducted where permitted by law, while interest adjustments or closure fees are subject to the financing provider’s terms.

Order Cancellation by Concept Kart

In rare cases, we may hold, reject or cancel an order because of stock limitations, pricing or listing errors, payment concerns, incorrect or incomplete delivery information, unsuccessful delivery attempts, quantity restrictions, or operational or legal constraints. We will notify you through your registered contact details. Prepaid orders we cannot fulfil will be refunded to the original payment method.

Refund Processing & Timelines

• Approved cancellation refunds are generally initiated within 24–48 hours after approval.
• Funds typically reach the original payment method within 4–5 business days.
• Actual timings depend on the bank or payment provider. Applicable financing charges, if any, follow relevant terms and law.

Policy Terms & Conditions

Shipping timelines are estimates. Cancellation eligibility depends on order status, product type and applicable terms. Nothing in this policy affects customers’ statutory rights under applicable Indian consumer protection laws.