ALL products are eligible for return under our 10 Days Return\Refund Policy.
In case you receive a product with a manufacturing defect, please raise a return request within 10 days of delivery.
However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery.
In case you receive a product with a missing, incorrect, or faulty accessory, you will be given a replacement accessory instead of the entire product.
Please make sure that the product is in the original packaging with all the accessories it came with. You may be asked to share images of the product and the packaging received for us to determine the damage or defect prior to approving the return request.
The free replacement will be shipped only once the original order is returned.
A replacement will be issued only if:
- It is found to be defective
- It is determined that the product was not damaged while in your possession
- The product is not different from what was shipped to you
- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)
- Products that have a defect after 10 days. Please raise a warranty claim or service request in this case with the authorized service partner
- If you receive an incorrect / damaged / different product and bring it to our notice beyond 48 hours of delivery
- Products that have been mishandled and therefore damaged
- If you have ordered the product by mistake and not cancelled the order before dispatch
- Customized products like custom IEMs, or custom cables
- Accessories like Comply ear tips, SpinFit ear tips, Headphone ear pads and Smartwrap earphone accessories. These are not accepted for hygiene reasons.
- Pre-owned products
Do keep in mind that if you don't like the way it sounds, Burning In your headphones improves the overall sound. If you’re not happy with the fit, changing the eartips can improve the listening experience. We recommend you try these tips before requesting for an exchange.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will receive full Store Credit in your Concept Kart account so that you may choose another product from our website which would be more suited to your needs.